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Customers and Public may feel free to approach the Branch Manager on any of their grievances / suggestions on account of our service, procedures, and delays, if any. They may also give such suggestions / grievances in writing to the Branch Manager. If the grievances are not redressed within reasonable time, they may contact or write to our Executive Vice President (PD & RM Department) at Thoothukudi. The full address and phone numbers are as follows:
Principal Nodal Officer :Shri.P.R.Ashok Kumar, Executive Vice President
Contact Number :96773 11193
57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Toll Free Phone: 180 0425 0426. Customer Care: +91 9842 461 461.
Email: customercare@tmbank.in
For all your grievances on any of our services in any branch in India, contact our All-India National Toll Free Number : 1800 425 0426.
Customer Care Working Hours: 08:00 am to 10:00 pm (All Days of the week).
You can also email us at: customercare@tmbank.in
Customers can use the form below to help us resolve any issues to the best of the satisfaction of the customer:
Customers can use the link below to help us resolve any issues to the best of the satisfaction of
the customer:
Click Here
If the grievances are not redressed within reasonable time, customers may contact or write to the following Nodal Officers at Regional Level as well as the Customer Service Cell at Thoothukudi.
| Name | Designation /Contact ID |
|---|---|
| Shri. M.Rajappan |
Deputy Vice President, Operations and Service (Tamilnadu State) agmosd[at]tmbank[dot]in |
| Shri. S.Paraneetharan |
Regional Head, Hyderabad Region hyderabad_region[at]tmbank[dot]in |
| Shri. P.A.Raja |
Regional Head, Mumbai Region mumbai_region[at]tmbank[dot]in |
| Shri. R.Saravana Rajan |
Regional Head, Bengaluru Region bengaluru_region[at]tmbank[dot]in |
| Shri.P.Vikkiramathithan |
Regional Head, Thiruvananthapuram Region thiruvananthapuram_region[at]tmbank[dot]in |
| Shri. J. Rajesh J.David |
Regional Head, Ahmedabad Region ahmedabad_region[at]tmbank[dot]in |
A communication for the purpose of reporting any event / information of concern (the complaint) should be sent in a closed / secured envelope super-scribed “under Protected Disclosure Scheme” and shall be addressed to the Chief of Internal Vigilance, Tamilnad Mercantile Bank Ltd., Head Office, # 57, V.E.Road, Thoothukudi 628 002. The whistle blower shall not write the "from" address on the envelope. The complaint can also be also sent by email to civ[at]tmbank[dot]in if the complaint so wishes.
The names, addresses, telephone numbers and fax numbers of our Line Functioning Heads are mentioned below to enable our customers to approach them in case of need.
Deputy Vice President (Operations and Services)
Tamilnad Mercantile Bank Limited
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Executive Vice President (Country Head Branch Banking (including Customer Value Enhancing Department, Transaction Banking Group, Global NRI Center, KYC / AML Cell, Elite Service Group, Operations & Services Group (including CPC, Currency Chest, ATM Cell (ops), RTGS Cell RECON, & Service Branch), Social Media, Public Relation, Digital Banking)
Tamilnad Mercantile Bank Limited
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Phone: +91 461 232 5449
