Scope & complaint process
Understand what types of grievances can be filed and how to submit them for review
Principal Nodal Officer for Banking Ombudsman
Contact details of TMB’s designated Nodal Officer for handling customer grievances under the RBI Ombudsman Scheme
Integrated Ombudsman Scheme 2021
An RBI initiative that enables fair, efficient and transparent resolution of customer complaints related to banking services
Download Document
Access the full Integrated Ombudsman Scheme document for detailed information on complaint handling and customer rights
