We're committed to resolving your concerns
Customers and the public are encouraged to share their feedback, suggestions, or grievances with the Branch Manager. If unresolved, concerns can be escalated to our Executive Vice President (PD & RM Department), Thoothukudi, for prompt redressal and support
If the grievances are not redressed within reasonable time, customers may contact or write to the following Nodal Officers at Regional Level as well as the Customer Service Cell at Thoothukudi
Nodal officers for complaints / Person With Disabilities
| Name | Designation | Contact details |
|---|---|---|
| Shri.P.A.Raja | Vice President, Operations and Service (Tamilnadu State) | dgmosd@tmb.bank.in Mobile : + 91 8925835908 |
| Shri.C. Viswanath | Regional Head, Hyderabad Region | hyderabad_region@tmbank.in Mobile : +91 9177701977 |
| Shri.A.Raja | Regional Head, Mumbai Region | mumbai_region@tmbank.in Mobile : +91 9821055364 |
| Shri.R.Saravana Rajan | Regional Head, Bengaluru Region | bengaluru_region@tmbank.in Mobile : +91 9740090833 |
| Shri.P.Vikkiramathithan | Regional Head, Thiruvananthapuram Region | thiruvananthapuram_region@tmbank.in Mobile : +91 9447234402 |
| Shri.N.Sankara Narayanan | Regional Head, Ahmedabad Region | ahmedabad_region@tmbank.in Mobile : +91 9099935390 |
The names, addresses, telephone numbers and fax numbers of our Line Functioning Heads are mentioned below to enable our customers to approach them in case of need.
Complaints / Grievance Escalation
| Operations and services | Country head branch banking |
|---|---|
To, Shri.P.A.Raja, Vice President (Operations and Services) Tamilnad Mercantile Bank Limited #57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002 | To, Shri.P.R.Ashok Kumar, Executive Vice President (Country Head Branch Banking (including Customer Value Enhancing Department, Transaction Banking Group, Global NRI Center, KYC / AML Cell, Elite Service Group, Operations & Services Group (including CPC, Currency Chest, ATM Cell (ops), RTGS Cell RECON, & Service Branch), Social Media, Public Relation, Digital Banking) Tamilnad Mercantile Bank Limited, #57, V.E. Road, Tuticorin, Tamilnadu, India.Zip: 628 002. |
Insight into our grievance resolution performance
We publish our annual complaints and redressal summary to ensure complete transparency and reinforce our commitment to prompt, fair, and customer-centric service
Details of Complaints Received (Apr 01, 2024 to Mar 31, 2025)
| Complaints resolved | Count |
|---|---|
| ATM failed transaction claims at the beginning of the year | 15 |
| Complaints pending at the beginning of the yea | 11601 |
| Complaints redressed during the year | 11681 |
| Complaints pending at the end of the year | 491 |
Awards Passed by Banking Ombudsman
| Complaints resolved | Count |
|---|---|
| Unimplemented awards at the beginning of the year | NIL |
| Awards passed by the Banking Ombudsman during the year | 2 |
| Awards implemented during the year | 2 |
| Unimplemented awards pending at the end of the year | NIL |
